Skip to content
The Synergy between AI and Human Insight in Business Transformation
Last week I attended a very informative session at Hitachi Digital Services led by Mark Williams, where they explored the use of Gen AI in Retail, Hospitality, Fashion and Aviation and gave a real in-depth set of demos on the technical implementation of Gen AI. It did get me thinking about how powerful Gen AI […]
Navigating the Quotients of Change Management
Business is variable. Business is complex and all businesses will need to navigate some form of change many times throughout it’s life. Therefore, the ability to manage change effectively is not just a desirable attribute but a fundamental necessity. Change management, the art and science of guiding an organisation through transformation, relies on a nuanced […]
Navigating the Tide of Change: Leadership Strategies for Digital Transformation Success
Ask yourself this question, “are you a leader?” When you look at the role that you perform daily, do you drive people and business forwards, supporting them with a variety of selfless activities? You could be a CEO of a multi-national corporation or a team supervisor of 2 or 3 people. Regardless of where in […]
Data Driven Decision Making in Small Business
If you own a small business, you probably have enough going on trying to make ends meet, being bombarded by all of the various tax payments to HMRC, as well as trying to grow sustainably and meet your market demands. The last thing you probably want to think about is the data that you are […]
Digital Transformation Pitfalls to Avoid
Lessons from the Frontline In the dynamism of the digital revolution, companies are consistently striving for competitive advantage and the most effective way to drive their services into the forefront of the minds of potential customers. Although there are better prospects for improved efficiency, innovative approaches, or competitive advantage in the long term, there are no […]
Is Customer Experience (CX) a thing of the past?
Does it feel like the importance of customer service and customer experience is changing for the worse in today’s business environment? To me, it certainly feels that way and yesterday, I experienced this personally with both HSBC and HMRC, so I wanted to look at and try to understand the intricate relationships that are going […]
The Human Side of Transformation
The transformation of business processes and technology is more than just systems and workflows, it also must include people. Employees are the engine that propel organisations and they can be firm allies or stubborn hurdles during any change process. To be successful in instigating transformative change, you must acknowledge and account for the ‘human factor’. […]
What are the four main areas of digital transformation?
Digital transformation revolutionises businesses by integrating technology into processes, culture, and customer experiences. Learn its key areas, importance and impact. Have you ever seen the term digital transformation? Sure, it sounds fancy and a bit techy, but what does it mean? What is digital transformation? Digital transformation is like giving your traditional business methods a […]
What is BABOK of IIBA?
The BABOK Guide is the ultimate roadmap for business analysts. It offers global standards, best practices and techniques for excelling. Discover how it shapes the profession and supports success. Business Analysis Body of Knowledge (BABOK) Guide Have you ever heard of BABOK? Or are you curious about the roadmap that guides business analysts across the […]
Blog of a Holidaying CEO
From smooth booking processes to frustrating integration failures, this holiday became a lesson in technology’s highs and lows. Here’s what businesses can learn about user-centric design, integration, and avoiding costly mistakes. I wanted to try and have some down time whilst away on holiday but given I’ve experienced the good and the bad of technology […]
Project Manager – Business Analyst | Finding the right balance
Project managers and business analysts are often misunderstood in their roles. While many businesses who are looking to outsource some of the tasks required to complete a project, they may assume a project manager is all they need. Or they may take a strategic approach and believe that they only need a business analyst. While […]
5 Steps to Develop a Solid Business Case
For many people there will come a time when you need to develop a business case. Looking at how to develop a business case can help guide you through the process, as well as consider all areas you need to cover in order to create a solid business case. What is a business case? Your […]
