Public Sector

Transforming Challenges into Opportunities

Tratech Consulting was tasked with supporting a public sector client during a critical transition, focusing primarily on the Accounts Payable (AP) department.

Our goal was to identify inefficiencies, optimise processes, and prepare teams for operational transformation. This project wasn't solely about digitisation but also about restructuring internal teams to adapt to a new technological landscape as the client migrated from SAP to Oracle.

Challenges

Workload overload: Overworked staff were struggling to manage their existing responsibilities.

Outdated technology: The systems in place had been used for over two decades, making them difficult to maintain with limited vendor support.

Team transformation: Significant personnel changes were occurring, adding to the strain on operations.

Process Re-evaluation: The current procurement and AP processes needed to be reassessed and optimised for the new Oracle environment.

Solutions

We conducted a thorough analysis of the client’s current processes and identified areas for improvement. By engaging in in-depth discussions with the client, we were able to uncover key pain points. Our recommendations ranged from quick fixes to more extensive operational improvements, all aimed at enhancing efficiency.

Results

Our work resulted in the development of optimised processes tailored to their needs, which were communicated effectively as part of a structured change management plan.

Operational finance

The initial focus on procurement and AP processes led to significant improvements in operational finance.

Streamlined processes

Our efforts have helped transform their operations and streamline processes

Future-proof solutions

The client was so impressed with the results that our scope was extended to cover a broader range of operational functions, ensuring the organisation is better prepared for future challenges.